We are looking for an application Support Specialist to support our fast growing organization. To succeed you need to provide excellent first line support for all users and make sure that our ERP systems are working and used properly.
Application Support Specialist administrates and supports all users within operating system (SBN) and related applications for specific country. Work includes daily assistance for coworkers and producing / processing improvement suggestions toward centralized development center.
The SBN Super user shall operate in the customer service center and assist all coworkers with problems and questions regarding SBN, both Data Entry and Contract Master.
With the expertise that the SBN Super user holds he/she shall handle, but also produce own suggestions for improvements and changes.
The SBN Super user assists all coworkers with problems and questions regarding SBN, both Data Entry and Contract Master. With the expertise that the SBN Super user holds he/she shall handle, but also produce own suggestions for improvements and changes.
- • Make sure that training and usage of the systems are provided with high quality
- • Make sure that ERP systems are used according to Group standards and verified processes
- • Gather input from end users and create high quality development requests towards Group IT
• Be contact person for Group IT and third party suppliers for applications
- • Maintain and improve excellent knowledge of our operating systems and effects that changes bring to our core business
• Inform local organization about the upcoming system changes and identify their impact on different parts of the business
• Participate on development projects
- •Be available for support for all departments for problems and questions in SBN (Problem with interface, performance, accessibility, functions, finding data in SBN and also settings such as configurations towards external systems (Dailer/Viewer/document retrieval)
- •Be responsible for programs in SBN that handles user rights, system performance and those that are used in the daily production flow
- •Responsible for customer invoicing including Batches
- •Responsibility for item structure, price lists, work orders and service portfolio
- •Responsible for systems outside SBN such as Verisale and Invoice Export
- •Responsible for educating all users of Contract Master and supporting managers in Monitoring station
- •Be the contact person to Verisure Innovation when it comes to general question concerning SBN.
- •Be contact person to external billing supplier and internal Finance department
• Have a good knowledge from working in the daily production flow and with that a wide SBN knowledge, both when it comes to Data Entry and alarm handling as well as Contract Master
• Structured and ability to plan the daily work as well as the long plan assignments
• Fluent in English
• Stress resistant
• Driven and highly engaged for the work assignment
• Responsive to suggestion and requests from the coworkers
If you are interested in becoming our SBN Super user please apply via the application button. If you have any questions regarding this vacancy you can contact René van Baekelfirstname.lastname@example.org