Contact Us
Would you like to get in touch with Verisure? We’re here to help. If you’re already a Verisure customer, please call us on the number below or take a look at our frequently asked questions.
If you no longer wish to receive offers or other marketing messages from us, please fill in this form to unsubscribe.
If you have a question or need assistance, or if you would like to withdraw or cancel your contract, please email [email protected] or call 088 088 8999.
Do you have a complaint, or are you dissatisfied with our service or with the actions of the Verisure monitoring centre? Please contact us at [email protected], by post, or by telephone on 088 088 8999. Read more about our complaints procedure below.
Interested in a partnership? Email [email protected].
Journalists can reach us at [email protected].
Interested in our alarm services? Start your quote right away
Are you already a Verisure customer? You can reach us at:
088 088 8999
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Can I withdraw or cancel my contract, and how?
Yes, you can. You may withdraw from the contract within 14 days after concluding it. You have entered into the contract for a period of 1 year. After one year, you may cancel at any time on a monthly basis, with a notice period of 1 month.
You can withdraw or cancel your contract by writing to us, by emailing [email protected], or by calling our customer service team at 088 088 8999. We will contact you as soon as possible to process your withdrawal or cancellation.
Handling of complaints about the conduct of the Verisure alarm receiving center and its employees
At Verisure, we believe it is important that complaints are handled carefully, objectively, and promptly. If you have a complaint, you can submit it by email, post, or telephone.
By email:
[email protected]
By post:
Verisure – Complaints Team
Burgemeester Stramanweg 108-F
1101 AA Amsterdam
The Netherlands
By telephone:
Call 088 088 8999
To help us handle your report as effectively as possible, we kindly ask you to provide the following information where possible:
- • Your name and address
- • The date of the incident or when the complaint arose
- • A description of the subject of the complaint
- • A description of your complaint
If your report relates to the conduct of the alarm receiving center, it must be submitted within six weeks of the conduct in question.
After receiving your complaint, we will send you a written confirmation. In this confirmation, we will inform you of the expected handling period.
Your complaint will be carefully investigated and, if necessary, we may request additional information from you.
We aim to provide a reasoned written response within ten working days of receiving your complaint. If more time is needed for the investigation, we will inform you in good time of the reason for the delay and the expected new handling period.
24-hour support
At Verisure, our Monitoring Center is available 24 hours a day to support our customers.
Find your nearest office
Verisure operates 20 offices across the Netherlands. See where your nearest office is located, or if you prefer, call us at 088 088 8989 and ask to speak with a security expert in your area.
Frequently asked questions and tips
Do you have a question? Check our FAQ to see if the answer is already there. You will find the most common questions and useful information about our alarm system. We also provide safety tips for protecting your home or business.
Services and products
If you’re looking for information about Verisure’s alarm services, you can find all service-related details here. Want to know more about how our alarm system works or the technology behind it? You can find all relevant information here.
Verisure Netherlands
Verisure Netherlands is part of the Verisure Group, which protects homes and businesses in 18 countries worldwide. The Verisure Group has more than 6,3 million customers and operates in the Netherlands, Spain, Sweden, Norway, Finland, Germany, Denmark, Ireland, Belgium, France, Portugal, Italy, Mexico, Brazil, Chile, Peru, Argentina, and the United Kingdom.
Securitas Direct B.V.
Head office address: Burgemeester Stramanweg 108, 1101 AA, Amsterdam.
IBAN: NL60BNPA022775351B.
KvK (Chamber of Commerce) : 17158925.
VAT: NL812400720B01.
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