Contact Us
Would you like to get in touch with Verisure? We’re here to help. If you’re already a Verisure customer, please call us on the number below or take a look at our frequently asked questions.
If you no longer wish to receive offers or other marketing messages from us, please fill in this form to unsubscribe.
If you have a question or need assistance, or if you would like to withdraw or cancel your contract, please email [email protected] or call 088 088 8999.
If you have a complaint, please email [email protected] or call 088 088 8999.
If you have a complaint about the conduct of the Verisure Monitoring Center, please email [email protected]. You can read more about this process below.
Interested in a partnership? Email [email protected].
Journalists can reach us at [email protected].
Are you already a Verisure customer? You can reach us at:
088 088 8999
Can I withdraw or cancel my contract, and how?
Yes, you can. You may withdraw from the contract within 14 days after concluding it. You have entered into the contract for a period of 1 year. After one year, you may cancel at any time on a monthly basis, with a notice period of 1 month.
You can withdraw or cancel your contract by writing to us, by emailing [email protected], or by calling our customer service team at 088 088 8999. We will contact you as soon as possible to process your withdrawal or cancellation.
Handling of complaints regarding actions of the Verisure Alarm Monitoring Center and its employees
If you, as an interested party, are directly affected by an action or omission of the Verisure Monitoring Center—hereinafter referred to as a “conduct”—you may file a complaint with us via
.[email protected].
Your complaint must include:
- - Your name and address
- - The date
- - A description of the conduct your complaint relates to
- - Your reasons for the complaint
If the complaint does not meet these requirements, you will be notified and asked to provide the missing information. If you do not provide this, the complaint will not be processed.
Once we receive a complete complaint, we will investigate it. As part of this process, we may invite you to provide further clarification. We may also gather information from third parties. If you do not wish to be heard, the complaint will be handled in writing.
The period for submitting a complaint is six weeks, starting from the date on which the conduct occurred.
After receiving your complaint, we will contact you as soon as possible. We aim to resolve your complaint within 10 working days, and in any case, will provide a written decision on the complaint within six weeks of receiving it. If a longer processing period is necessary—due to further investigation, for example—we will inform you accordingly.
24-hour support
At Verisure, our Monitoring Center is available 24 hours a day to support our customers.
Find your nearest office
Verisure operates 20 offices across the Netherlands. See where your nearest office is located, or if you prefer, call us at 088 088 8989 and ask to speak with a security expert in your area.
Frequently asked questions and tips
Do you have a question? Check our FAQ to see if the answer is already there. You will find the most common questions and useful information about our alarm system. We also provide safety tips for protecting your home or business.
Services and products
If you’re looking for information about Verisure’s alarm services, you can find all service-related details here. Want to know more about how our alarm system works or the technology behind it? You can find all relevant information here.
Verisure Netherlands
Verisure Netherlands is part of the Securitas Direct Group, which protects homes and businesses in 17 countries worldwide. The Securitas Direct Group has more than 5 million customers and operates in the Netherlands, Spain, Sweden, Norway, Finland, Germany, Denmark, Ireland, Belgium, France, Portugal, Italy, Brazil, Chile, Peru, Argentina, and the United Kingdom.
Securitas Direct B.V.
Head office address: Burgemeester Stramanweg 108, 1101 AA, Amsterdam.
IBAN: NL60BNPA022775351B.
KvK (Chamber of Commerce) : 17158925.
VAT: NL812400720B01.